1. SERVICES

Anita Hempenius will provide coaching sessions of 60 minutes each, or supervision sessions of 90 minutes each, delivered via Zoom or occasionally in person. Sessions will be scheduled in advance through anitahempenius.com . Coaching services do not include email coaching, text support, or access to materials beyond those listed on the sales page at the time of purchase.

2. PAYMENT

Payment in full is due at the time of booking. For installment programs, Client authorizes Anita Hempenius to charge the credit card on file in the amounts and on the dates specified at checkout. Client agrees to maintain a valid payment method on file for the duration of the program.

3. CANCELLATION AND RESCHEDULING

Client may reschedule a session with at least 24 hours’ advance notice at no charge. Sessions canceled with less than 24 hours’ notice, or missed without notice, will be forfeited and are not eligible for refund or rescheduling. Anita Hempenius reserves the right to cancel a session in the event of illness or emergency and will reschedule within a reasonable timeframe.

4. REFUNDS

(a) No refunds: All sales of individual sessions are final.

(b) Satisfaction policy: If you are not satisfied after your first session in the Spark & Steady Couples programme, you may request a full refund within 1 week of that session. No refunds will be issued after the second session has been delivered.

5. CONFIDENTIALITY

Anita Hempenius will keep all information shared by Client confidential and will not disclose it to third parties without Client’s written consent, except as required by law. Client acknowledges that sessions may be conducted over third-party platforms (such as Zoom) and that Anita Hempenius cannot guarantee the security of those platforms.

6. DISCLAIMER (NOT THERAPY OR PROFESSIONAL ADVICE)

Coaching is not therapy, counseling, medical advice, financial advice, or legal advice. Anita Hempenius is not a licensed mental health professional, physician, financial advisor, or attorney. Nothing in our sessions or materials should be construed as professional services in those fields. Client is encouraged to seek appropriate licensed professionals for mental health, medical, financial, or legal needs.

7. INTELLECTUAL PROPERTY

All materials, frameworks, worksheets, and content shared by Anita Hempenius are proprietary and protected by copyright. Client may not reproduce, distribute, or use these materials in their own practice or business without prior written permission from Anita Hempenius.

Last updated on: 7 July 2026

8. COMMUNICATION GUIDELINES

Anita Hempenius’ admin hours are Mondays and Tuesdays. Emails and messages may not be responded to until the next Monday or Tuesday. Client understands that Anita Hempenius does not provide crisis support, emergency services, or between-session coaching via text/email/social media beyond what is explicitly included in the purchased package.

9. TERMINATION

Either party may terminate this agreement with 14 days’ written notice. In the event of termination by Client, any unused sessions will be forfeited, as applicable per the refund policy above. Anita Hempenius may terminate this agreement immediately if Client engages in abusive, threatening, or disrespectful behavior, or breaches any material term of this agreement.

10. GOVERNING LAW AND DISPUTE RESOLUTION

This agreement shall be governed by the laws of the United Kingdom. Any disputes will first be addressed through good-faith negotiation. If unresolved, disputes will be submitted to binding arbitration in [location] before proceeding to litigation.

Last updated on: 7 July 2026